Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of David Lininger

David Lininger

November 16, 2024

1  out of  5
rating by David Lininger
"I have state farm thru them when it came time to file a claim i got no help terrible company to deal with"
We responded:
"I’m sorry that you feel our office didn’t service your needs adequately. We spoke with you less than 24 hours after you opened the claim. You stressed you were going on vacation in a few hours and wanted the claim settled prior to your vacation plans which is not possible to accommodate considering your specific claim. My team member provided you with multiple ways to accelerate the claim including uploading photos yourself or contacting a third-party vendor who could get to your location faster. All of which you refused to do. You left this review less than 24 hours after opening the claim. This review is for my office directly not State Farm Corporate or our claims partners. I feel our team went above and beyond to try and assist you. We are not trained adjusters as we explained to you; therefore, we aren’t qualified to assess the damage ourselves or make any claims decisions. However, we tried to assist you to the best of our ability in providing your options. Please contact the office so we can discuss further. I did not want to call during your vacation. Take care. "
Profile photo of Tamara Hollar

Tamara Hollar

October 29, 2024

5  out of  5
rating by Tamara Hollar
"Sarah was absolutely wonderful! She was very thorough and helped us with all of our needs from auto, home, and life insurance. Answered any questions that we had. Thankful for all her help and the money she saved us each month! Highly recommend!"
We responded:
"Thank you so much Tamara! It’s customers like you that make us who we are! We look forward to a long lasting relationship! "
Profile photo of patsy peterson

patsy peterson

October 3, 2024

5  out of  5
rating by patsy peterson
"From the minute you walk through the door you know you're in the right place. The location is good with plenty of parking. Erin Shank is very knowledgeable in insurance to meet your individual needs. These are hometown people that you know handling your insurance needs. Great staff. I highly recommend this Agent and insurance company."
We responded:
"Thank you for your review Patsy!"
Profile photo of APRIL SEIBOLD

APRIL SEIBOLD

May 7, 2024

5  out of  5
rating by APRIL SEIBOLD
"Thank you Erin! You as well as your team really do go up and above. You are not only professional but friendly as well. Thank you for all you do!"
We responded:
"Thank you April! We love being there for our community when they need us! We value your feedback!"
Profile photo of Whitney Smith

Whitney Smith

May 6, 2024

5  out of  5
rating by Whitney Smith
"Erin and her team go above and beyond for customer needs. It is truly evident how much they care on a professional and personal level. Thank you for always handling needs thoroughly and with the highest of customer service. Agents are who make State Farm, and Erin Shank and her team are no exception! Highly recommend for your auto, home, and life insurance needs!"
We responded:
"Thank you so much Wendy! We appreciate the feedback and will continue to do great things in our community! "
Profile photo of Jason Pongonis

Jason Pongonis

March 7, 2024

5  out of  5
rating by Jason Pongonis
"Best insurance agency in the tristate!"
We responded:
"Thank you so much Jason! We appreciate you taking the time to provide your feedback. We appreciate your business."
Profile photo of Sarah Carter

Sarah Carter

January 16, 2024

5  out of  5
rating by Sarah Carter
"This State Farm team is extremely helpful and Erin is always a delight to see."
We responded:
"Thank you for the review Sarah! It's always nice to hear that people are satisfied with our service."
Profile photo of PIYE FLOW

PIYE FLOW

January 15, 2024

5  out of  5
rating by PIYE FLOW
"The best in tonw keep good job bless 2024!!!!!"
We responded:
"Thank you very much! We take pride in our service and we appreciate your business."
Profile photo of Jason Barnhart

Jason Barnhart

January 14, 2024

5  out of  5
rating by Jason Barnhart
"Erin is just not an insurance agent she’s like family. Quick to respond to my needs and gets the job done. Erin and her staff are the best in the area"
We responded:
"Thank you Jason! You are like family to our office as well! It's been such a pleasure assisting you throughout the years. We always look forward to seeing you!"
Profile photo of Nunya Nunya

Nunya Nunya

October 13, 2023

5  out of  5
rating by Nunya Nunya
"Awesome State Farm office. Hunter is Super!"
We responded:
"Thank you for your review! We think Hunter is pretty great!"
Profile photo of Austin Lowans

Austin Lowans

August 1, 2023

5  out of  5
rating by Austin Lowans
"I’ve been with Statefarm since I got my license at 16 and Erin has always been awesome with whatever needs I have! Whether it was insurance, auto loan, or credit cards she will get you right. She is the best around!"
We responded:
"Thank you for your review Austin! We appreciate your business and love having you as a part of the State Farm family! "
Profile photo of Kristen Harding

Kristen Harding

August 1, 2023

5  out of  5
rating by Kristen Harding
"Erin and all the workers at Erin shank state farm are the best around! Always a pleasure dealing with them!"
We responded:
"Thanks Kristen! We appreciate the great review! "
Profile photo of judy grier

judy grier

August 1, 2023

5  out of  5
rating by judy grier
"I have been with State Farm for over 20 years. They have always been attentive to all my questions. Erin and her team are top notch individuals who really care and understand your needs."
We responded:
"Thank you, Judy! We love hearing reviews like this! We do our best to understand your financial needs. Our team cares about our clients and their insurance. Thank you for choosing Erin Shank State Farm! "
Profile photo of C N

C N

August 1, 2023

5  out of  5
rating by C N
"Kind, knowledgeable, and understanding! This office is great and I highly recommend it to anyone looking for insurance."
We responded:
"Thank you for the 5 star review! Recommendations like yours help our insurance business thrive! "
Profile photo of Kayla LeAnn

Kayla LeAnn

July 31, 2023

5  out of  5
rating by Kayla LeAnn
"Love them at this location!"
We responded:
"We appreciate your review Kayla! We love being a part of Main Street Waynesboro! "
Profile photo of Autumn Emenhizer

Autumn Emenhizer

July 31, 2023

5  out of  5
rating by Autumn Emenhizer
"Great service, been there for years"
We responded:
"We enjoy having you as a part of our State Farm Insurance family Autumn! We look forward to many more years to come. Thank you for your review! "
Profile photo of Toma Price

Toma Price

July 31, 2023

5  out of  5
rating by Toma Price
"When life hands you the unexpected you couldn’t ask for a more professional team than Erin and her staff they definitely go above and beyond and work tirelessly, to ensure whatever issues you where facing are resolved quickly, if you are looking for that personal hometown agent Erin and her team are what your looking for."
We responded:
"We are grateful for your review Toma! We truly cherish having Waynesboro as our home town. We enjoy being active in our community! Thank you for allowing us to service your insurance needs. We appreciate you as a member of our State Farm family! "
Profile photo of Mandy Bressler

Mandy Bressler

July 6, 2023

5  out of  5
rating by Mandy Bressler
"I absolutely love Erin and her entire staff. They are always helpful with any questions or concerns that I may have regarding my policy. They also do so much for our community!"
We responded:
"Thank you so much for your review Mandy! We do our best to help you understand your insurance. We enjoy being a part of such a wonderful community and take pride in being able to lend a helping hand! Many thanks for your continued partnership. "
Profile photo of Sara Jackson

Sara Jackson

February 23, 2023

5  out of  5
rating by Sara Jackson
"Great rates!"
We responded:
"Thank you for the review Sara! We want to give you the best rate we offer from the start!"
Profile photo of Tammy Kauffman

Tammy Kauffman

January 19, 2023

5  out of  5
rating by Tammy Kauffman
"Our son totaled his Mustang and I was so stressed and upset but Erin Shank State Farm and all of her staff made it painless."
We responded:
"Thank you so much Tammy! We want to make sure that you have a peace of mind when it comes to insurance. We are glad we were able to help! "
Profile photo of Kylie Emory

Kylie Emory

December 12, 2022

5  out of  5
rating by Kylie Emory
"Hunter was phenomenal and made sure to listen to my wants and needs!"
We responded:
"Thank you so much for your review! We are so happy that Hunter was able to give you amazing service! "
Profile photo of Cory Chatfield

Cory Chatfield

November 28, 2022

5  out of  5
rating by Cory Chatfield
"Always helpful when needed!"
We responded:
"Thank you Cory! We aim to be available when needed."
Profile photo of Fawnia Giffin

Fawnia Giffin

September 29, 2022

5  out of  5
rating by Fawnia Giffin
"Erin & her staff are great to deal with…they’re very knowledgeable & will help you get the coverages that you need for home, auto & life."
We responded:
"Thank you so much for the review Fawnia. This is what we like to hear!"
Profile photo of Shannon Lauer

Shannon Lauer

September 25, 2022

5  out of  5
rating by Shannon Lauer
"Erin and her team are great to work with! Very friendly and helpful."
We responded:
"Thank you Shannon!"
Profile photo of Print Chiao

Print Chiao

August 18, 2022

5  out of  5
rating by Print Chiao
"I switched my 13 years insurance to State Farm after having a professional and detail consultation with Sarah Hartman. She is a client central insurance profession with patience to listen client needs. So glad to be directed to this office and have her timely arrangement."
We responded:
"Chiao, thank you so much for your review! We strive to provide client centered service and we're glad Sarah was able to work with you to start your policy. Welcome to our office!"